Covid-19 Updates

Given the changing situation of Coronavirus (COVID-19), we will continue to publish further updates here. You can also follow us on Facebook and Instagram to stay connected.

OUR RETAIL STORES ARE TEMPORARILY CLOSED

The safety and health of our customers, team members, and community continues to be our number one priority. At this time, we have made the decision to close our stores; except Ubud (open by appointment only) and Berawa (everyday from 4PM to 7PM). This is a temporary closure.

YOU CAN STILL SHOP ONLINE WITH US

We are following government advice and guidance and have put safety measures in place for all of our team members at the distribution centre which remain open 2 days per week;

Monday from 8 AM to 12 noon (GMT +8)
Thursday from 8 AM to 12 noon (GMT +8)

Orders will be shipped within those operational hours. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams.

Due to temporary closure of our stores in Bali and Thailand, we are unable to fulfil in-store pickup orders. Once our stores reopen, we will begin offering in-store pick up again.

CONTACT OUR CUSTOMER SERVICE

Our customer service team is available to help answer your questions. Send us your email to customercare@thaikila.com, chat with us on WhatsApp, or visit our contact us page.

Thank you for your understanding and continued support! We will continue to stay connected with you through our online channels as we all approach this challenge together.