At Thaikila we are dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it within 10 days for a refund or exchange assuming the item is unused and in perfect condition as received, and is returned in its original packaging.
We have endeavoured to make the process as simple as possible. Please follow the steps below:
- Please email firstname.lastname@example.org.
- Share your concerns and attach photos when needed.
- Enclose your purchase receipt.
- We will provide you with an Authorisation for Return or Refund.
Send your item(s), in the original packaging to:
Jl. Sawira No. 1, Br. Anyar Kaja
Kerobokan, Kuta Utara
Phone: +62 361 844 59 56
Attn: Customer Care
Once we receive your parcel, we will process your refund or exchange and send you email confirmation.
- You will be responsible for covering the shipping costs to our office and back for exchanged or returned item(s).
- In case refund is made, it will be credited back using the original payment method.
- We do not refund, credit, or exchange sale items.
In the event of any damage or defect caused by manufacturing we will replace the item(s) free of charge and inclusive of postage and handling. Please contact us at email@example.com to arrange a replacement.