We ship to the majority of countries worldwide and offer different shipping options with DHL and FedEx.
- Shipping service to Ukraine, Belarus and Russia is temporarily suspended.
All orders placed on our website are sent from our warehouse in Bali, Indonesia.
We ship with DHL and FedEx. All orders require a phone number for delivery and cannot be delivered to a PO Box, and Armed Forces address.
DHL, TNT, and FedEx standard services are 5-7 business days delivery to major cities. Delivery to islands or rural areas may take 3-4 weeks. Once dispatched, you will receive tracking details and an estimated delivery times. This amount of time excludes weekends, public holidays, and custom clearance.
Due to border restriction and limited flight availability impacted by COVID-19, delivery times may be extended.
We do our best effort to dispatch all orders within 24 hours. Shippings are processed during normal business hours Monday to Friday 9:00 am to 5:00 pm WITA (GMT+8). Once order is dispatched, we're unable to cancel it.
Orders placed before 12:00 am WITA (GMT+8) will be shipped the same day. While orders placed on weekends and holidays will be processed the next business day.
Orders contain one or more Pre Orders will be shipped once all items are available.
Customs processing may delay the delivery of your order. Should you experience such delays, please check with your local customs office.
All shipments sent from or received into certain countries need KYC documents (Government recognized Identity and Address proof) to be presented to customs during shipment clearance. Be sure to have these requirements on hand. We are not responsible for any delays caused by customs clearance processes.
Shipping Cost T's & C's
For majority countries:
- Shipping is free for USD 200 minimum order.
- USD 25 flat rate applies for orders less than USD 200.
- USD 98 applies for voluminous items as they require special packaging.
- See list of majority countries.
For far countries (under Zone 8 of DHL & FedEx Zoning):
- USD 35 flat rate applies.
- USD 104 applies for voluminous items as they require special packaging.
- See list of far countries.
Shipping is free with no minimum order.
For items on sale:
Normal Shipping rates apply to all sale and discounted items. See above for rates.
Track Your Order
You can track your order anytime using the tracking number supplied in your Shipping Information email.
Important Delivery Information
- All orders require a signature upon receipt
- Couriers are unable to redirect orders once orders have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address
- We are not responsible for damaged, undelivered and/or lost package. In case of problems or delays, please contact the courier company directly
- We ship orders on a Delivery Duty Unpaid/DDU basis which means that you will be responsible to pay the custom/import duties, taxes, and any other levies charged at destination by local custom authorities
- Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred