Terms and Conditions

Effective Date: May 2026

Welcome to Thaikila.

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, purchases, promotional activities, and all related interactions with Thaikila.

By accessing our website or placing an order with Thaikila, you acknowledge that you have read, understood, and agreed to be bound by these Terms together with our:

If you do not agree to these Terms, please discontinue use of our website and services.

1. General Conditions

Thaikila reserves the right to:

  • refuse service,
  • refuse transactions,
  • limit orders,
  • cancel orders,
  • restrict access,
  • or terminate services
    at our sole discretion where necessary for:
  • operational reasons,
  • fraud prevention,
  • policy enforcement,
  • legal compliance,
  • risk management,
  • or business protection.

Customers agree not to:

  • misuse the website,
  • engage in fraudulent activity,
  • interfere with website operations,
  • abuse promotions,
  • submit false claims,
  • evade customs obligations,
  • manipulate disputes,
  • or violate applicable laws or policies.

2. Product Information & Availability

Thaikila makes reasonable efforts to display product information, descriptions, colors, sizing, and visuals as accurately as possible.

However:

  • actual colors may vary depending on screen settings,
  • measurements may vary slightly,
  • and minor production variations may occur.

All products, pricing, inventory, campaigns, and services remain subject to:

  • availability,
  • operational limitations,
  • customs regulations,
  • shipping feasibility,
  • regional restrictions,
  • and business discretion.

Thaikila reserves the right to:

  • modify products,
  • discontinue items,
  • limit quantities,
  • update pricing,
  • or cancel transactions
    without prior notice.

Receipt of an order confirmation does not constitute final acceptance of an order.

3. Orders & Payment Authorization

By placing an order, customers represent and warrant that:

  • all information provided is accurate,
  • the payment method used is authorized,
  • and the customer has legal authority to complete the transaction.

All orders may be subject to:

  • fraud screening,
  • payment verification,
  • identity verification,
  • operational review,
  • shipping verification,
  • and customs compliance procedures.

Thaikila reserves the right to:

  • hold,
  • delay,
  • review,
  • restrict,
  • or cancel suspicious transactions.

Orders suspected of:

  • fraud,
  • unauthorized activity,
  • policy abuse,
  • customs evasion,
  • or operational risk
    may be rejected or cancelled at Thaikila’s sole discretion.

4. Pricing & Currency

All prices displayed on the website are subject to change without prior notice.

Prices may vary depending on:

  • currency fluctuations,
  • promotions,
  • regional pricing,
  • taxes,
  • operational conditions,
  • carrier adjustments,
  • or technical updates.

Customers are responsible for reviewing all pricing information carefully before completing checkout.

Thaikila shall not be obligated to honor:

  • pricing errors,
  • technical errors,
  • incorrect promotions,
  • or unintended discounts.

5. Shipping & Delivery

Thaikila ships internationally using third-party shipping providers including:

  • DHL Express,
  • FedEx,
  • and other logistics partners where applicable.

Shipping timelines are estimates only and are not guaranteed delivery dates.

Shipping availability, fees, remote-area surcharges, and delivery conditions may vary depending on:

  • destination country,
  • package dimensions,
  • carrier assessment,
  • customs regulations,
  • operational feasibility,
  • and regional restrictions.

Customers are responsible for:

  • monitoring shipment tracking,
  • responding to courier communications,
  • completing customs requirements,
  • and ensuring shipment acceptance.

Please refer to our Shipping Policy for complete shipping information.

6. Customs, Duties & Import Taxes

International shipments may be subject to:

  • import duties,
  • VAT/GST,
  • customs processing charges,
  • brokerage fees,
  • advancement fees,
  • remote-area surcharges,
  • operational fees,
  • and other import-related charges.

Unless otherwise stated, international shipments are sent on a:

  • Delivery Duty Unpaid (DDU),
  • or Delivered At Place (DAP)
    basis.

Customers are solely responsible for:

  • all applicable import-related charges,
  • customs clearance,
  • local import compliance,
  • and shipment acceptance requirements.

Import-related charges may remain payable even if shipments are:

  • refused,
  • returned,
  • abandoned,
  • undeliverable,
  • or returned to origin (RTO).

Please refer to our Customs, Duties & Import Tax Policy for additional information.

7. No Return, Refund & Exchange Policy

Thaikila operates under a:

  • no return,
  • no refund,
  • and size exchange only
    framework unless otherwise required under applicable law.

All sales are generally considered final.

Size exchanges may only be accepted for eligible products subject to:

  • inspection,
  • stock availability,
  • operational feasibility,
  • and policy approval.

Products marked as:

  • Final Sale,
  • Sale,
  • Promotional,
  • Clearance,
  • Archive Sale,
  • or similar classifications

are strictly:

  • non-returnable,
  • non-refundable,
  • and non-exchangeable.

Customers are responsible for all shipping and customs-related costs associated with approved exchanges.

Please refer to our:

  • Refund Limitation Policy,
  • and No Return & Size Exchange Policy
    for complete details.

8. Promotions & Discount Codes

Promotions, campaigns, discount codes, influencer offers, and promotional pricing:

  • may be limited by region,
  • may not be combined,
  • may expire without notice,
  • and remain subject to campaign conditions.

Promotional pricing cannot be applied retroactively after checkout completion.

Thaikila reserves the right to:

  • modify,
  • suspend,
  • cancel,
  • invalidate,
  • or refuse promotional offers
    at any time.

Please refer to our Promotional Terms Policy for complete promotional conditions.

9. Disputes, Claims & Evidence

Customers are strongly encouraged to record a complete and unedited unboxing video immediately upon delivery.

For disputes involving:

  • damaged items,
  • missing items,
  • incorrect products,
  • tampered packages,
  • or shipment-related claims,

Thaikila may request supporting evidence including:

  • unboxing videos,
  • package photographs,
  • shipping labels,
  • courier reports,
  • and delivery records.

A shipment marked as “Delivered” by the shipping carrier may be considered prima facie evidence that the order has been successfully delivered and fulfilled.

Thaikila reserves the right to rely on:

  • tracking records,
  • GPS delivery confirmation,
  • customs records,
  • courier investigation results,
  • customer communications,
  • and operational logs
    during dispute investigations.

Please refer to our Dispute & Chargeback Policy for complete claim procedures.

10. Fraud Prevention & Payment Protection

Thaikila maintains fraud prevention and payment security procedures to protect:

  • customers,
  • transactions,
  • and operational integrity.

Orders may be subject to:

  • payment verification,
  • identity verification,
  • fraud screening,
  • transaction monitoring,
  • and operational review.

Fraudulent activities including:

  • unauthorized transactions,
  • chargeback abuse,
  • manipulated claims,
  • false delivery claims,
  • policy abuse,
  • customs avoidance,
  • or suspicious activity
    are strictly prohibited.

Thaikila reserves the right to:

  • refuse transactions,
  • cancel orders,
  • restrict services,
  • suspend accounts,
  • dispute fraudulent chargebacks,
  • and cooperate with payment providers, shipping carriers, customs authorities, or fraud prevention agencies where permitted by applicable law.

Please refer to our Payment & Fraud Protection Policy for additional information.

11. Intellectual Property

All website content including:

  • branding,
  • product designs,
  • visuals,
  • photography,
  • campaign materials,
  • graphics,
  • logos,
  • videos,
  • text,
  • and creative assets

are owned by or licensed to Thaikila and protected by applicable intellectual property laws.

Unauthorized use, copying, reproduction, distribution, resale, or commercial exploitation is strictly prohibited without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Thaikila shall not be liable for:

  • indirect losses,
  • consequential damages,
  • customs-related losses,
  • shipment delays,
  • carrier operational issues,
  • payment interruptions,
  • government actions,
  • sanctions,
  • force majeure events,
  • third-party service failures,
  • or operational disruptions beyond our reasonable control.

Thaikila’s total liability relating to any transaction or claim shall not exceed the original purchase amount paid for the applicable order.

13. Governing Law, Dispute Resolution & Jurisdiction

These Terms & Conditions, together with all related policies, transactions, purchases, website usage, and services provided by Thaikila, shall be governed and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Customers agree that disputes arising out of or relating to:

  • website use,
  • purchases,
  • products,
  • shipping,
  • customs matters,
  • payment processing,
  • promotional activities,
  • or related services

shall first be attempted to be resolved through:

  • direct communication,
  • good-faith negotiation,
  • mediation,
  • or binding arbitration procedures where permitted by applicable law.

Where arbitration is unavailable or unenforceable, customers agree that any legal proceeding shall be brought exclusively in the state or federal courts located in Delaware, United States.

Customers expressly agree to:

  • submit to the exclusive jurisdiction of the courts located in Delaware, United States,
  • waive objections relating to venue or forum convenience,
  • and acknowledge Delaware as the exclusive agreed legal venue for applicable disputes.

To the maximum extent permitted by applicable law, customers further agree that disputes shall be resolved individually and not as part of:

  • class actions,
  • representative proceedings,
  • consolidated actions,
  • or collective legal claims.

Customers also waive any right to trial by jury where permitted under applicable law.

Please also refer to our Governing Law, Dispute Resolution & Jurisdiction Policy for additional information regarding:

  • arbitration,
  • dispute procedures,
  • class action waiver,
  • limitation of claims,
  • and legal dispute handling.

14. Electronic Communications & Consent

By using our website or placing an order, customers consent to receiving:

  • electronic communications,
  • digital notices,
  • operational updates,
  • policy notifications,
  • customer service communications,
  • and transactional emails electronically.

Electronic acknowledgements, digital confirmations, and checkout approvals may constitute legally valid forms of consent and agreement where permitted by applicable law.

15. Policy Updates

Thaikila reserves the right to:

  • modify,
  • revise,
  • update,
  • replace,
  • or discontinue these Terms & Conditions
    at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Continued use of the website or placement of orders following updates constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website