Customs, Duties & Import Tax Policy | Thaikila

Effective Date: May 2026

Thank you for shopping with Thaikila.

Please read this Customs, Duties & Import Tax Policy carefully before placing an order through our website.

By placing an order with Thaikila, you acknowledge and agree to this policy together with our:

This policy is intended to provide transparency regarding:

international shipping procedures,
customs clearance,
import duties,
taxes,
carrier fees,
and customer responsibilities associated with cross-border shipments.

1. International Shipping Terms (DDU / DAP)

Unless otherwise stated, international orders placed through Thaikila are shipped on a:

Delivery Duty Unpaid (DDU),
or Delivered At Place (DAP)
basis.

This means:

import duties,
VAT/GST,
customs processing fees,
brokerage fees,
advancement fees,
local taxes,
remote-area surcharges,
and other import-related charges

are not included in the product price or shipping fee charged at checkout unless explicitly stated otherwise.

Customers are solely responsible for all applicable import-related charges imposed by:

customs authorities,
shipping carriers,
tax authorities,
or destination-country regulations.

2. Import Duties, Taxes & Customs Charges

International shipments may be subject to:

import duties,
VAT/GST,
customs clearance charges,
brokerage fees,
advancement fees,
customs processing charges,
operational surcharges,
remote-area surcharges,
local taxes,
storage fees,
or additional import-related charges.

Import charges vary depending on:

destination country,
shipment value,
package dimensions,
customs classification,
shipping carrier,
local regulations,
and customs authority assessment.

Thaikila does not control, calculate, collect, or guarantee import-related charges unless explicitly stated otherwise.

Customers are strongly encouraged to contact their local customs office prior to placing an order for additional information regarding import regulations and potential import costs.

3. Carrier Brokerage & Advancement Fees

Shipping carriers such as:

DHL Express,
FedEx,
UPS,
or similar logistics providers

may advance customs duties, taxes, or import charges on behalf of the customer to facilitate customs clearance.

As part of this process, carriers may impose:

brokerage fees,
advancement fees,
administrative fees,
customs handling charges,
operational surcharges,
or related processing fees.

Such fees are determined solely by the shipping carrier or customs authority and remain the responsibility of the customer.

Thaikila is not responsible for carrier-imposed customs processing fees or operational charges.

4. Tracking & Customer Responsibility

Customers are fully responsible for:

monitoring shipment tracking updates,
checking courier notifications,
responding to shipping carrier communications,
completing customs clearance procedures,
paying applicable import charges,
and ensuring shipment acceptance within the required timeframe.

Tracking updates may include:

import tax payment requests,
customs clearance notices,
delivery scheduling,
brokerage fee notifications,
customs verification requests,
or delivery exceptions.

Failure to:

monitor tracking updates,
respond to courier requests,
pay applicable charges,
or complete customs requirements

may result in:

shipment delays,
customs holds,
return-to-origin (RTO),
shipment abandonment,
disposal,
or additional carrier fees.

5. Customs Clearance & Verification Requirements

Certain countries, customs authorities, or shipping providers may require customers to:

provide identity verification,
submit government-issued identification,
provide tax identification numbers,
complete customs documentation,
or comply with additional import procedures before delivery can be completed.

Customers are solely responsible for:

providing accurate information,
responding promptly to customs or courier requests,
and complying with all applicable import regulations.

Thaikila shall not be responsible for:

shipment delays,
failed deliveries,
customs holds,
return-to-origin shipments,
abandoned shipments,
or disposal arising from incomplete customs clearance or customer non-compliance.

6. Customs Charges After Shipment Dispatch

Once a shipment has been:

processed,
dispatched,
manifested,
handed over to the shipping carrier,
or entered customs clearance procedures,

the order may no longer be considered fully cancellable for customs and import processing purposes.

Import duties, taxes, brokerage fees, advancement fees, customs processing charges, operational surcharges, and other import-related fees may still be assessed by customs authorities or shipping carriers even if the shipment is:

cancelled,
refused,
returned,
abandoned,
undeliverable,
not accepted by the customer,
or returned to origin (RTO).

Customers acknowledge and agree that customs authorities or shipping carriers may continue to charge, bill, deduct, or collect applicable import-related charges regardless of shipment outcome once customs processing has commenced.

Such charges remain the sole responsibility of the customer.

7. Refused Shipments & Return-to-Origin (RTO)

If a shipment is:

refused,
abandoned,
undeliverable,
returned to origin (RTO),
delayed due to unpaid import charges,
or affected by customer non-response,

the customer remains responsible for:

import duties,
customs taxes,
brokerage fees,
advancement fees,
return shipping fees,
operational surcharges,
storage fees,
disposal fees,
and all related carrier or customs charges.

Thaikila shall not be responsible for:

customs disposal,
abandoned shipments,
shipment destruction,
failed delivery outcomes,
customs penalties,
or losses arising from refused or unclaimed shipments.

8. Non-Refundable Customs Charges

The following charges are strictly non-refundable:

import duties,
VAT/GST,
customs taxes,
brokerage fees,
advancement fees,
customs processing charges,
remote-area surcharges,
operational surcharges,
storage fees,
carrier adjustment fees,
and other import-related charges.

Import-related charges imposed after shipment dispatch may remain payable even if:

the order is cancelled,
refused,
returned,
abandoned,
or not successfully delivered.

9. Customs Delays & Operational Limitations

International shipments may experience delays caused by:

customs inspections,
customs clearance procedures,
government reviews,
carrier operational disruptions,
transportation limitations,
regional restrictions,
sanctions,
weather conditions,
or force majeure events.

Delivery estimates provided by Thaikila or shipping providers are estimates only and do not constitute guaranteed delivery dates.

Thaikila shall not be held liable for:

customs-related delays,
government actions,
shipment interruptions,
customs processing delays,
or operational disruptions beyond our reasonable control.

10. Country-Specific Import Information

United States

Orders shipped to the United States may be subject to:

import duties,
customs processing fees,
brokerage charges,
advancement fees,
remote-area surcharges,
state or federal import-related taxes,
and carrier adjustment fees.

Certain locations within the United States, including remote or courier-designated surcharge areas, may incur additional operational or remote-area delivery charges.

Customers are responsible for all applicable import-related charges imposed by U.S. Customs or the shipping carrier.

European Union (EU)

Shipments to European Union member countries may be subject to:

VAT,
customs duties,
brokerage fees,
import processing fees,
and local administrative charges.

VAT thresholds and import regulations vary depending on destination country.

United Kingdom

Orders shipped to the United Kingdom may be subject to:

import VAT,
customs duty,
brokerage fees,
courier handling charges,
and border processing fees.

Canada

Canadian shipments may be subject to:

GST/HST,
provincial taxes,
customs duties,
brokerage fees,
advancement fees,
and import processing charges.

Australia & New Zealand

Orders shipped to Australia or New Zealand may be subject to:

GST,
customs duties,
brokerage charges,
import processing fees,
and local import-related charges.

Latin America

Some Latin American countries may require:

tax identification numbers,
additional customs documentation,
customs verification,
and extended customs processing procedures.

Import taxes and customs charges may vary significantly depending on local regulations.

Middle East

Certain Middle Eastern countries may require:

government-issued identification,
customs registration,
tax numbers,
or additional customs verification procedures prior to shipment release.

11. Fraud Prevention & Compliance

Thaikila reserves the right to:

delay,
hold,
refuse,
limit,
or cancel shipments suspected of:
- fraudulent activity,
- customs violations,
- payment abuse,
- false declarations,
- unauthorized transactions,
- sanctions violations,
- or operational risk concerns.

Thaikila may cooperate with:

payment processors,
fraud prevention services,
customs authorities,
shipping providers,
government agencies,
and relevant authorities where permitted by applicable law.

12. Limitation of Liability

Thaikila shall not be responsible for:

customs-related losses,
import-related charges,
government actions,
customs penalties,
shipment seizures,
customs confiscation,
carrier operational issues,
delayed customs clearance,
regional restrictions,
sanctions,
or international shipping disruptions beyond our reasonable control.

Customers acknowledge and agree that customs regulations and import procedures vary by country and may change without prior notice.

13. Policy Acceptance

By placing an order through our website, customers acknowledge that they have:

read,
understood,
and agreed to this Customs, Duties & Import Tax Policy,
our Shipping Policy,
No Return & Size Exchange Policy,
Dispute & Chargeback Policy,
Terms & Conditions,
and other applicable website policies.

Customers further acknowledge that:

import duties,
taxes,
brokerage fees,
customs processing charges,
advancement fees,
remote-area surcharges,
and related import-related charges
may apply and remain payable after shipment dispatch.

14. Contact Information

For customs, duties, or import-related inquiries, please contact:

Customer Support
Email: customercare@thaikila.com
Website: Thaikila Official Website