No Return and Size Exchange Policy | Thaikila

Effective Date: May 2026

Thank you for shopping with Thaikila.

Please read this No Return & Size Exchange Policy carefully before placing an order through our website.

By accessing our website or placing an order with Thaikila, customers acknowledge and agree to this policy together with our:

Terms & Conditions,
Terms of Service,
Shipping Policy,
Customs, Duties & Import Tax Policy,
Refund Limitation Policy ,
No Return & Size Exchange Policy,
Dispute & Chargeback Policy,
Payment & Fraud Protection Policy,
Promotional Terms Policy,
Privacy Policy
Governing Law, Dispute Resolution & Jurisdiction Policy
and other applicable website policies.

1. No Return & No Refund Policy

Thaikila operates under a strict:

no return,
and no refund
framework unless otherwise required under applicable law.

All sales are generally considered final once an order has been:

confirmed,
processed,
shipped,
or delivered.

Customers are responsible for:

reviewing product details carefully,
selecting the correct size,
reviewing shipping information,
and understanding applicable customs obligations before completing checkout.

Original shipping fees, customs charges, brokerage fees, advancement fees, operational surcharges, and exchange-related shipping costs are non-refundable.

2. Size Exchange Eligibility

Thaikila may offer size exchanges for eligible products subject to:

stock availability,
product inspection,
operational feasibility,
and policy approval.

Size exchanges are only applicable for:

the same product model,
the same product color,
and an alternative available size.

Thaikila does not guarantee:

exchange availability,
replacement inventory,
exchange approval,
or immediate exchange processing.

Thaikila reserves the right to:

approve,
reject,
refuse,
or cancel exchange requests
at our sole discretion where products do not meet:
eligibility requirements,
inspection standards,
operational conditions,
or policy requirements.

3. Exchange Request Timeframe

Customers must contact Thaikila regarding exchange requests within:

seven (7) calendar days
from the confirmed delivery date.

Exchange requests submitted beyond this timeframe may not be eligible for review or approval.

4. Exchange Conditions

To qualify for an exchange request, products must:

be unused,
unworn,
unwashed,
unaltered,
and returned in original condition.

Products must include:

original tags,
original packaging,
hygiene protection where applicable,
accessories,
and all original components.

Products showing:

signs of wear,
damage,
odors,
stains,
washing,
misuse,
alteration,
removed hygiene protection,
damaged sanitary liners,
or incomplete packaging
may not qualify for exchange approval.

Thaikila reserves the right to reject exchange requests for products that fail inspection requirements.

5. Exchange Shipping Responsibility

Customers are fully responsible for all costs associated with approved exchanges, including but not limited to:

return shipping costs,
export shipping fees,
import duties,
VAT/GST,
brokerage fees,
advancement fees,
customs processing charges,
operational surcharges,
remote-area surcharges,
and replacement shipment costs.

Customers must:

arrange shipment back to Indonesia,
complete export procedures where applicable,
and ensure returned shipments comply with carrier and customs requirements.

Customers remain fully responsible for the exchange shipment until successfully received and inspected by Thaikila.

Thaikila shall not be responsible for:

customs delays,
import restrictions,
refused exchange shipments,
customs charges,
carrier operational issues,
or third-party shipping failures during the exchange process.

6. Lost or Failed Exchange Shipment

Thaikila shall not be responsible for:

lost return shipments,
failed exchange deliveries,
customs seizure,
shipment abandonment,
shipment destruction,
carrier-related losses,
or operational disruptions
occurring during customer-arranged return shipment processes.

Customers are strongly encouraged to:

use trackable shipping services,
maintain shipment records,
and retain proof of shipment dispatch for exchange requests.

7. Exchange Processing Procedure

Approved exchange requests generally follow the following process:

Customer contacts Thaikila regarding exchange eligibility.
Customer ships the original product back to Thaikila at the customer’s expense.
Thaikila inspects and reviews the returned product upon receipt.
Once approved, Thaikila will provide:

exchange confirmation,
shipping quotation,
customs-related charges where applicable,
and replacement shipment payment instructions.

Replacement shipment will generally be processed after:

inspection approval,
payment confirmation,
and operational verification procedures are completed.

Exchange processing times are estimates only and are not guaranteed.

If returned products fail inspection requirements, Thaikila reserves the right to:

reject the exchange request,
refuse replacement shipment,
or return the original product to the customer at the customer’s expense.

8. Refused Exchange Shipment

Refused replacement exchange shipments may be subject to:

return shipping fees,
customs charges,
brokerage fees,
advancement fees,
operational surcharges,
remote-area charges,
carrier penalties,
or shipment disposal fees.

Refusal of replacement shipment delivery does not automatically cancel:

customs obligations,
shipping charges,
operational costs,
or carrier-imposed fees.

9. Final Sale Items

The following products are strictly:

non-returnable,
non-refundable,
and non-exchangeable:
Final Sale items,
Sale items,
Promotional items,
Clearance items,
Archive Sale items,
Limited Release items,
Gift Cards,
Personalized products,
Intimate or hygiene-sensitive products where applicable,
and products specifically marked as non-exchangeable.

This restriction applies regardless of:

sizing preference,
customer preference,
promotional purchase conditions,
or subjective product expectations.

Thaikila reserves the right to determine final sale eligibility at our sole discretion.

10. Customs, Duties & Import Charges

International exchange shipments may be subject to:

import duties,
VAT/GST,
customs processing charges,
brokerage fees,
advancement fees,
remote-area surcharges,
and operational charges imposed by customs authorities or shipping providers.

Customers remain solely responsible for all applicable import-related charges associated with exchange shipments.

Refusal of exchange shipments or failure to complete customs procedures may result in:

shipment delays,
customs holds,
shipment return,
abandonment,
disposal,
shipment destruction,
or additional operational charges.

11. Unboxing Evidence Recommendation

Customers are strongly encouraged to record a complete, continuous, and unedited unboxing video immediately upon delivery.

For claims involving:

damaged items,
incorrect products,
missing items,
tampered packaging,
or shipment disputes,

Thaikila may request:

unboxing videos,
photographs,
shipping labels,
and supporting evidence
during exchange review or dispute investigation procedures.

Failure to provide sufficient supporting evidence may affect:

exchange eligibility,
claim review,
dispute handling,
or operational assessment procedures.

Please also refer to our Dispute & Chargeback Policy for additional information.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Thaikila shall not be liable for:

customs-related losses,
shipment delays,
operational disruptions,
carrier issues,
government actions,
sanctions,
force majeure events,
exchange shipment interruptions,
or third-party shipping failures beyond our reasonable control.

Thaikila’s total liability relating to any:

exchange request,
shipment issue,
operational dispute,
or related claim
shall not exceed the original purchase amount paid for the applicable order.

13. Governing Law, Dispute Resolution & Jurisdiction

This No Return & Size Exchange Policy shall be governed and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Customers agree that disputes arising from:

exchange requests,
shipment issues,
customs matters,
product eligibility,
operational procedures,
or related services
shall first be attempted to be resolved through:
direct communication,
good-faith negotiation,
mediation,
or binding arbitration procedures where permitted by applicable law.

Where arbitration is unavailable or unenforceable, customers agree that any legal proceeding shall be brought exclusively in the state or federal courts located in Delaware, United States.

Customers expressly agree to:

submit to the exclusive jurisdiction of the courts located in Delaware, United States,
waive objections relating to venue or forum convenience,
and acknowledge Delaware as the exclusive agreed legal venue for applicable disputes.

Customers further agree that disputes shall be resolved individually and not as part of:

class actions,
representative proceedings,
consolidated actions,
or collective legal claims.

Customers also waive any right to trial by jury where permitted under applicable law.

Please also refer to our Governing Law, Dispute Resolution & Jurisdiction Policy for complete legal and jurisdiction information.

14. Policy Updates

Thaikila reserves the right to:

modify,
revise,
update,
replace,
or discontinue this policy
at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Continued use of the website or placement of orders following updates constitutes acceptance of the revised policy.

15. Contact Information

For exchange-related inquiries, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website