Terms of service

Effective Date: May 2026

Welcome to Thaikila.

These Terms of Service (“Terms”) govern your access to and use of the Thaikila website, products, services, digital platforms, promotional activities, and all related interactions with Thaikila.

By accessing, browsing, using our website, or placing an order through Thaikila, you acknowledge that you have read, understood, and agreed to be bound by these Terms together with our:

If you do not agree to these Terms, please discontinue use of our website and services immediately.

1. Website Eligibility

By using this website, you represent and warrant that:

  • you are at least the age of majority in your jurisdiction,
  • you possess legal capacity to enter into legally binding agreements,
  • and all information provided to Thaikila is accurate, current, and complete.

You agree to use this website only for lawful purposes and in accordance with these Terms and all applicable laws.

2. Permitted Website Use

Thaikila grants users a limited, non-transferable, revocable right to access and use the website solely for:

  • personal shopping,
  • lawful browsing,
  • customer inquiries,
  • product review,
  • and legitimate interaction with our services.

Use of the website does not grant ownership rights to:

  • website content,
  • designs,
  • trademarks,
  • visuals,
  • or intellectual property owned by Thaikila.

3. Prohibited Activities

Users may not:

  • engage in unlawful activity,
  • interfere with website operations,
  • attempt unauthorized access,
  • distribute malware,
  • scrape website data,
  • use automated bots,
  • manipulate pricing or promotions,
  • engage in fraudulent transactions,
  • submit false claims,
  • impersonate another individual,
  • abuse promotional systems,
  • infringe intellectual property rights,
  • evade customs obligations,
  • or otherwise use the website in a manner harmful to Thaikila or other users.

Thaikila reserves the right to:

  • restrict access,
  • suspend activity,
  • refuse transactions,
  • terminate accounts,
  • or block website usage
    for users suspected of violating these Terms or applicable laws.

4. Account Responsibility

Customers are responsible for maintaining the confidentiality of:

  • account credentials,
  • passwords,
  • login information,
  • and account-related activity.

Customers agree to:

  • provide accurate account information,
  • maintain updated details,
  • and notify Thaikila of unauthorized account activity where applicable.

Thaikila shall not be responsible for losses arising from:

  • unauthorized account access,
  • customer negligence,
  • password sharing,
  • or misuse of customer accounts beyond our reasonable control.

5. Product & Service Availability

All products, pricing, campaigns, services, and website content remain subject to:

  • availability,
  • operational limitations,
  • inventory conditions,
  • regional restrictions,
  • customs regulations,
  • shipping feasibility,
  • and business discretion.

Thaikila reserves the right to:

  • modify products,
  • discontinue items,
  • limit purchase quantities,
  • refuse service,
  • cancel transactions,
  • suspend services,
  • or modify website content
    at any time without prior notice.

Receipt of an order confirmation does not constitute final acceptance of an order.

6. International Orders & Customs

International orders may be subject to:

  • customs duties,
  • VAT/GST,
  • brokerage fees,
  • advancement fees,
  • customs processing charges,
  • operational surcharges,
  • remote-area surcharges,
  • and destination-country import regulations.

Customers are solely responsible for:

  • complying with local import laws,
  • paying applicable import-related charges,
  • monitoring shipment tracking,
  • responding to customs or courier requests,
  • and completing customs clearance requirements.

Thaikila shall not be responsible for:

  • customs delays,
  • shipment refusal,
  • customs penalties,
  • import restrictions,
  • government actions,
  • sanctions,
  • or operational disruptions beyond our reasonable control.

Please refer to our Shipping Policy and Customs, Duties & Import Tax Policy for complete information.

7. Intellectual Property Rights

All website content including but not limited to:

  • product designs,
  • graphics,
  • campaign visuals,
  • logos,
  • videos,
  • photography,
  • branding,
  • text,
  • artwork,
  • creative assets,
  • and trademarks

are owned by or licensed to Thaikila and protected by applicable intellectual property laws.

No content may be:

  • copied,
  • reproduced,
  • distributed,
  • republished,
  • modified,
  • commercially exploited,
  • or used without prior written permission from Thaikila.

Unauthorized use may result in:

  • legal action,
  • intellectual property enforcement,
  • restriction of website access,
  • or additional remedies permitted under applicable law.

8. User Content & Submissions

Customers who:

  • submit reviews,
  • upload content,
  • tag Thaikila on social media,
  • participate in campaigns,
  • or provide user-generated content (“UGC”)

grant Thaikila a non-exclusive, worldwide, royalty-free right to:

  • use,
  • repost,
  • reproduce,
  • publish,
  • display,
  • distribute,
  • and feature such content
    for:
  • marketing,
  • promotional,
  • editorial,
  • operational,
  • or brand-related purposes.

Thaikila reserves the right to remove or refuse content deemed:

  • inappropriate,
  • unlawful,
  • misleading,
  • offensive,
  • fraudulent,
  • abusive,
  • or harmful to the brand or community.

9. Third-Party Services & Links

Thaikila may utilize third-party services including:

  • Shopify,
  • payment providers,
  • shipping carriers,
  • logistics partners,
  • analytics providers,
  • advertising platforms,
  • social media platforms,
  • and operational tools.

The website may also contain links to third-party websites or services.

Thaikila is not responsible for:

  • third-party content,
  • external website policies,
  • service interruptions,
  • operational failures,
  • or damages arising from third-party platforms beyond our reasonable control.

Use of third-party services may also be subject to the provider’s own terms and policies.

10. Website Availability Disclaimer

Thaikila does not guarantee uninterrupted or error-free access to the website or services.

Website functionality may be affected by:

  • maintenance,
  • technical issues,
  • operational disruptions,
  • cyber incidents,
  • carrier interruptions,
  • third-party system failures,
  • customs restrictions,
  • sanctions,
  • or force majeure events.

Thaikila reserves the right to:

  • suspend,
  • modify,
  • restrict,
  • or discontinue website functionality
    at any time without prior notice.

11. Fraud Prevention & Security

Thaikila maintains fraud prevention, payment protection, and operational security procedures to protect:

  • customers,
  • transactions,
  • digital platforms,
  • and business operations.

Orders and website activity may be subject to:

  • fraud screening,
  • payment verification,
  • identity verification,
  • operational review,
  • and security monitoring.

Fraudulent activities including:

  • unauthorized transactions,
  • manipulated claims,
  • fake disputes,
  • chargeback abuse,
  • policy abuse,
  • false information,
  • customs avoidance,
  • or suspicious website activity
    are strictly prohibited.

Thaikila reserves the right to:

  • restrict access,
  • cancel transactions,
  • suspend accounts,
  • dispute fraudulent claims,
  • cooperate with payment providers,
  • and report suspected fraud where permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Thaikila shall not be liable for:

  • indirect losses,
  • incidental damages,
  • consequential damages,
  • loss of profits,
  • customs-related losses,
  • shipment delays,
  • website interruptions,
  • payment interruptions,
  • data loss,
  • third-party operational failures,
  • government actions,
  • sanctions,
  • force majeure events,
  • or operational disruptions beyond our reasonable control.

Thaikila’s total liability relating to any claim, transaction, or website use shall not exceed the original purchase amount paid for the applicable order or transaction.

13. Indemnification

By using the website, customers agree to indemnify, defend, and hold harmless Thaikila and its affiliates, directors, officers, employees, operational partners, and service providers from claims, liabilities, damages, expenses, or losses arising from:

  • misuse of the website,
  • policy violations,
  • fraudulent activity,
  • unlawful conduct,
  • intellectual property infringement,
  • or breach of these Terms.

14. Governing Law, Dispute Resolution & Jurisdiction

These Terms of Service, together with all related policies, website usage, transactions, purchases, and services provided by Thaikila, shall be governed and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Customers agree that disputes arising out of or relating to:

  • website use,
  • purchases,
  • products,
  • shipping,
  • customs matters,
  • payment processing,
  • promotional activities,
  • or related services

shall first be attempted to be resolved through:

  • direct communication,
  • good-faith negotiation,
  • mediation,
  • or binding arbitration procedures where permitted by applicable law.

Where arbitration is unavailable or unenforceable, customers agree that any legal proceeding shall be brought exclusively in the state or federal courts located in Delaware, United States.

Customers expressly agree to:

  • submit to the exclusive jurisdiction of the courts located in Delaware, United States,
  • waive objections relating to venue or forum convenience,
  • and acknowledge Delaware as the exclusive agreed legal venue for applicable disputes.

To the maximum extent permitted by applicable law, customers further agree that disputes shall be resolved individually and not as part of:

  • class actions,
  • representative proceedings,
  • consolidated actions,
  • or collective legal claims.

Customers also waive any right to trial by jury where permitted under applicable law.

Please also refer to our Governing Law, Dispute Resolution & Jurisdiction Policy for additional information regarding:

  • arbitration,
  • dispute procedures,
  • class action waiver,
  • limitation of claims,
  • and legal dispute handling.

15. Termination Rights

Thaikila reserves the right to:

  • restrict access,
  • suspend accounts,
  • terminate services,
  • refuse transactions,
  • or block website usage
    at our sole discretion for:
  • policy violations,
  • fraudulent activity,
  • abusive behavior,
  • operational risk,
  • unlawful conduct,
  • or security concerns.

Termination of access does not waive obligations or liabilities arising prior to termination.

16. Electronic Communications & Consent

By using our website or placing an order, customers consent to receiving:

  • electronic communications,
  • digital notifications,
  • operational updates,
  • policy notices,
  • customer service communications,
  • and transactional emails electronically.

Electronic acknowledgements, checkout approvals, digital confirmations, and website interactions may constitute legally valid forms of consent and agreement where permitted by applicable law.

17. Policy Updates

Thaikila reserves the right to:

  • modify,
  • revise,
  • update,
  • replace,
  • or discontinue these Terms of Service
    at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Continued use of the website following updates constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms of Service, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website