Store Policies
Effective Date: May 2026
Welcome to Thaikila.
Please review our store policies before placing an order.
By accessing our website or placing an order with Thaikila, customers acknowledge and agree to all applicable website policies, terms, operational procedures, dispute resolution procedures, and legal conditions.
Please review the following policies for additional information regarding your purchases, transactions, shipping, customs responsibilities, dispute handling, and website usage.
1. Shipping & Delivery
Information regarding international shipping, delivery timelines, shipping fees, tracking responsibilities, remote-area surcharges, customs-related delivery procedures, carrier limitations, operational delays, and shipping restrictions.
2. Customs, Duties & Import Taxes
Information regarding import duties, VAT/GST, brokerage fees, advancement fees, customs processing charges, import responsibilities, customs clearance procedures, shipment refusal consequences, and international shipping regulations.
→ View Customs, Duties & Import Tax Policy
3. Returns, Refunds & Exchanges
Information regarding Thaikila’s no return framework, no refund structure, size exchange eligibility, final sale items, exchange procedures, exchange shipping responsibilities, and non-refundable operational charges.
→ View No Return & Size Exchange Policy
→ View Refund Limitation Policy
4. Disputes & Claims
Information regarding shipment disputes, delivery confirmation, tracking responsibilities, unboxing evidence requirements, chargeback handling, customs-related disputes, fraud prevention, arbitration procedures, and dispute resolution processes.
→ View Dispute & Chargeback Policy
5. Payment & Fraud Protection
Information regarding payment verification, fraud screening, identity verification, suspicious transaction review, payment security, operational protection, and fraud prevention procedures.
→ View Payment & Fraud Protection Policy
6. Promotions & Discounts
Information regarding promotional campaigns, discount code usage, sale terms, promotional limitations, free shipping promotions, influencer campaigns, and promotional eligibility conditions.
→ View Promotional Terms Policy
7. Privacy & Data Protection
Information regarding personal data collection, customer privacy, cookies, marketing communications, operational data usage, and data protection practices.
8. Terms & Website Use
Information regarding website usage, customer responsibilities, operational limitations, intellectual property rights, prohibited activities, digital consent, and general website terms.
→ View Terms & Conditions
→ View Terms of Service
9. Governing Law & Jurisdiction
Information regarding governing law, dispute resolution procedures, arbitration, class action waiver, jury trial waiver, limitation of claims, and exclusive legal jurisdiction in Delaware, United States.
→ View Governing Law, Dispute Resolution & Jurisdiction Policy
Contact Information
Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.
Website: Thaikila Official Website