Governing Law, Dispute Resolution & Jurisdiction Policy

Effective Date: May 2026

This Governing Law, Dispute Resolution & Jurisdiction Policy applies to all use of Thaikila, including:

website access,
product purchases,
shipping services,
customs-related matters,
payment transactions,
promotional activities,
customer communications,
and all related interactions with Thaikila.

By accessing our website or placing an order with Thaikila, customers acknowledge and agree to this policy together with our:

Terms & Conditions,
Terms of Service,
Shipping Policy,
Customs, Duties & Import Tax Policy,
Refund Limitation Policy ,
No Return & Size Exchange Policy,
Dispute & Chargeback Policy,
Payment & Fraud Protection Policy,
Promotional Terms Policy,
Privacy Policy
Governing Law, Dispute Resolution & Jurisdiction Policy
and other applicable website policies.

1. Governing Law

All transactions, purchases, website use, services, policies, disputes, and related interactions with Thaikila shall be governed and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

2. Good-Faith Resolution

Before initiating:

formal legal proceedings,
chargebacks,
arbitration,
or third-party complaints,

customers agree to first attempt to resolve disputes through:

direct communication,
good-faith negotiation,
and reasonable dispute resolution efforts with Thaikila.

Customers are encouraged to contact our customer support team promptly regarding any concerns, disputes, or operational issues.

3. Binding Arbitration

To the maximum extent permitted by applicable law, disputes arising out of or relating to:

website use,
transactions,
purchases,
products,
shipping,
customs matters,
payment processing,
promotional activities,
or related services

shall first be resolved through binding arbitration on an individual basis before formal litigation proceedings may be initiated.

Arbitration may include:

virtual proceedings,
document-based proceedings,
or other commercially reasonable arbitration procedures where permitted by applicable law.

Customers waive the right to:

participate in class-wide arbitration,
consolidated arbitration,
or representative arbitration proceedings.

Nothing in this section prevents Thaikila from:

seeking injunctive relief,
protecting intellectual property rights,
enforcing fraud prevention measures,
or pursuing remedies permitted under applicable law.

4. Exclusive Jurisdiction & Venue

Where arbitration is:

unavailable,
unenforceable,
incomplete,
or otherwise not applicable,

customers agree that any legal proceeding, dispute, claim, or action arising out of or relating to:

website use,
products,
services,
purchases,
shipping,
customs matters,
payment disputes,
or related transactions

shall be brought exclusively in the state or federal courts located in Delaware, United States.

Customers expressly agree to:

submit to the exclusive jurisdiction of the courts located in Delaware, United States,
waive objections relating to venue or forum convenience,
and acknowledge Delaware, United States as the exclusive agreed legal venue for all applicable disputes.

5. Class Action Waiver

To the maximum extent permitted by applicable law, customers agree that:

disputes shall be resolved individually,
claims may not be brought as part of a class action,
collective proceeding,
representative action,
consolidated action,
or similar mass legal proceeding.

Customers waive any right to participate in:

class action lawsuits,
class-wide arbitration,
consolidated claims,
or representative legal proceedings against Thaikila where permitted under applicable law.

6. Jury Trial Waiver

To the maximum extent permitted by applicable law, customers knowingly and voluntarily waive any right to:

trial by jury,
jury proceeding,
or jury-based legal action
for disputes arising out of or relating to:
website use,
transactions,
purchases,
products,
shipping,
customs matters,
payment processing,
or related services provided by Thaikila.

7. Limitation of Claims

Customers agree that any claim or cause of action arising out of or relating to:

website use,
products,
transactions,
shipping,
customs matters,
payment processing,
or services provided by Thaikila

must be initiated within the maximum time period permitted under applicable law following the event giving rise to the claim.

Failure to initiate claims within the applicable legal period may result in waiver of such claims where permitted by law.

8. Electronic Agreement & Digital Consent

Customers acknowledge and agree that:

electronic acceptance,
digital checkout confirmation,
website use,
electronic communications,
policy acknowledgements,
and digital transactions

constitute legally valid forms of consent and agreement where permitted under applicable law.

Completion of checkout or continued website use constitutes acceptance of:

this policy,
all applicable Thaikila policies,
and all related terms governing transactions and website use.

9. International Customers

Thaikila operates internationally and customers may access the website from jurisdictions outside the United States.

Customers are solely responsible for:

compliance with local laws,
import regulations,
customs requirements,
taxes,
and legal restrictions applicable in their jurisdiction.

Thaikila makes no representation that website content, products, or services are appropriate or lawful in every jurisdiction.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Thaikila shall not be liable for:

indirect losses,
consequential damages,
customs-related losses,
shipment disruptions,
payment interruptions,
operational delays,
third-party carrier issues,
government actions,
sanctions,
force majeure events,
or losses beyond our reasonable control.

Thaikila’s total liability relating to any dispute or claim shall not exceed the original purchase amount paid for the applicable order or transaction.

11. Survival

The following sections shall survive termination of website use, transactions, account activity, or customer relationship with Thaikila:

Governing Law,
Arbitration,
Jurisdiction,
Class Action Waiver,
Jury Trial Waiver,
Limitation of Liability,
Intellectual Property Rights,
Fraud Prevention,
Payment Obligations,
and Dispute Resolution provisions.

12. Policy Updates

Thaikila reserves the right to:

modify,
revise,
update,
replace,
or discontinue this policy
at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Continued use of the website or placement of orders following updates constitutes acceptance of the revised policy.

13. Contact Information

For legal, dispute, arbitration, or jurisdiction-related inquiries, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website