Privacy policy

Effective Date: May 2026

This Privacy Policy describes how Thaikila (“we,” “our,” or “us”) collects, uses, processes, stores, shares, and protects your personal information when you:

visit our website,
place an order,
communicate with us,
interact with our services,
or otherwise engage with our brand.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy together with our:

Terms & Conditions,
Terms of Service,
Shipping Policy,
Customs, Duties & Import Tax Policy,
Refund Limitation Policy ,
No Return & Size Exchange Policy,
Dispute & Chargeback Policy,
Payment & Fraud Protection Policy,
Promotional Terms Policy,
Privacy Policy
Governing Law, Dispute Resolution & Jurisdiction Policy
and other applicable website policies.

1. Information We Collect

Thaikila may collect personal information including but not limited to:

full name,
billing address,
shipping address,
email address,
phone number,
payment information,
order history,
account information,
device information,
IP address,
browser information,
geolocation data,
and website usage activity.

We may also collect:

customer service communications,
order inquiries,
dispute-related information,
shipping and customs information,
fraud prevention records,
and customer-submitted content.

2. How We Collect Information

We may collect information through:

website forms,
checkout processes,
account registration,
cookies,
analytics tools,
advertising technologies,
customer service interactions,
shipping providers,
payment processors,
social media interactions,
and third-party integrations.

Information may also be collected automatically through website activity and device interactions.

3. How We Use Information

Thaikila may use collected information for purposes including:

processing orders,
fulfilling shipments,
payment processing,
customer support,
fraud prevention,
risk assessment,
dispute handling,
customs processing,
shipping coordination,
operational management,
legal compliance,
website improvement,
analytics,
advertising,
marketing communication,
and business operations.

Information may also be used to:

investigate suspicious transactions,
prevent fraudulent activity,
verify customer identity,
review chargeback claims,
monitor operational risk,
and enforce our website policies.

4. Fraud Prevention & Risk Analysis

To protect our customers, business operations, and payment systems, Thaikila may use personal information for:

fraud screening,
payment verification,
transaction monitoring,
suspicious activity detection,
dispute investigation,
chargeback review,
identity verification,
customs verification,
and operational risk management.

Orders flagged as potentially suspicious may be:

delayed,
reviewed,
limited,
cancelled,
or subject to additional verification requirements.

Thaikila reserves the right to cooperate with:

payment providers,
fraud prevention services,
financial institutions,
shipping providers,
customs authorities,
and relevant authorities where permitted by applicable law.

5. Shipping, Customs & Logistics Disclosure

To fulfill international shipments, Thaikila may share customer information with:

shipping carriers,
logistics providers,
customs brokers,
customs authorities,
tax authorities,
and operational partners.

Shared information may include:

customer name,
shipping address,
contact information,
package information,
shipment value,
customs declarations,
and import-related documentation.

Certain countries or shipping providers may require:

identity verification,
tax identification numbers,
customs documentation,
or additional information for customs clearance purposes.

Customers are responsible for complying with applicable import regulations and customs requirements.

6. Marketing, Cookies & Tracking Technologies

Thaikila may use:

cookies,
pixels,
analytics technologies,
remarketing tools,
session tracking,
and advertising technologies
to improve website functionality and customer experience.

These technologies may be used for:

website analytics,
user behavior analysis,
advertising performance,
audience targeting,
personalized advertising,
abandoned cart reminders,
and marketing optimization.

Third-party services used may include:

Shopify,
Meta/Facebook,
Instagram,
Google Analytics,
Google Ads,
TikTok,
Klaviyo,
email marketing providers,
and similar advertising or analytics platforms.

Customers may adjust browser settings to refuse certain cookies; however, portions of the website may not function properly if cookies are disabled.

7. Marketing Communications

Customers may receive:

order confirmations,
shipping updates,
customer service communications,
promotional emails,
SMS notifications,
marketing messages,
and brand updates.

Customers may unsubscribe from marketing communications at any time by:

using the unsubscribe link,
adjusting account preferences,
or contacting us directly.

Operational or transactional communications related to:

orders,
shipping,
disputes,
fraud prevention,
policy enforcement,
or customer support
may still be sent where necessary.

8. User-Generated Content & Social Media

If customers:

tag Thaikila on social media,
submit reviews,
upload content,
participate in campaigns,
or provide user-generated content (“UGC”),

Thaikila may repost, feature, share, or use such content for:

marketing,
promotional campaigns,
website content,
social media content,
or brand-related purposes.

Customers who wish to request content removal may contact us directly.

9. Third-Party Service Providers

Thaikila may work with third-party providers including:

Shopify,
payment processors,
shipping providers,
logistics partners,
analytics providers,
fraud prevention services,
advertising platforms,
email marketing providers,
customer support platforms,
and operational service providers.

These providers may process personal information on our behalf to support business operations and website functionality.

Thaikila is not responsible for the independent privacy practices of third-party platforms or external websites.

Customers are encouraged to review third-party privacy policies separately.

10. Cross-Border Data Transfers

As an international ecommerce business, customer information may be processed, transferred, stored, or accessed outside the customer’s country of residence.

This may include transfers to:

operational providers,
payment processors,
logistics providers,
cloud service providers,
analytics platforms,
and marketing partners located in different jurisdictions.

By using our website and services, customers acknowledge and consent to such international data transfers where permitted by applicable law.

11. Data Retention

Thaikila may retain personal information for as long as reasonably necessary to:

fulfill orders,
provide customer support,
comply with legal obligations,
resolve disputes,
enforce agreements,
investigate fraud,
maintain operational records,
and comply with tax, accounting, customs, or regulatory requirements.

Retention periods may vary depending on:

transaction history,
dispute activity,
operational necessity,
and applicable legal obligations.

12. Data Security

Thaikila implements commercially reasonable administrative, technical, and organizational safeguards to help protect personal information.

However, no method of:

internet transmission,
electronic storage,
payment processing,
or digital communication
can be guaranteed to be completely secure.

Customers acknowledge and accept that:

data transmission occurs at their own risk,
and absolute security cannot be guaranteed.

13. User Rights & Choices

Depending on applicable law and jurisdiction, customers may have rights relating to their personal information, including:

access requests,
correction requests,
deletion requests,
withdrawal of consent,
objection to processing,
or data portability requests.

Thaikila may request identity verification before processing privacy-related requests.

Certain information may be retained where required for:

legal compliance,
fraud prevention,
dispute investigation,
operational necessity,
or legitimate business purposes.

14. Minors

Thaikila does not knowingly collect personal information from individuals who are considered minors under applicable law without appropriate authorization.

If we become aware that personal information has been collected improperly from a minor, we may take reasonable steps to delete such information where appropriate.

15. Legal Compliance & Dispute Investigation

Thaikila may disclose personal information where reasonably necessary to:

comply with legal obligations,
respond to lawful requests,
investigate disputes,
enforce our policies,
prevent fraud,
protect operational security,
or defend legal claims.

Information may also be used during:

payment disputes,
chargeback investigations,
customs investigations,
fraud reviews,
or shipping-related investigations.

Thaikila reserves the right to preserve relevant records, communications, shipment data, tracking information, and evidence for dispute resolution or operational protection purposes.

16. Policy Updates

Thaikila reserves the right to:

modify,
revise,
update,
or replace this Privacy Policy at any time without prior notice.

Updated versions will be published on this website with the revised effective date.

Continued use of our website or services following any updates constitutes acceptance of the revised Privacy Policy.

17. Contact Information

For questions regarding this Privacy Policy or personal information handling, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website