Refund Limitation Policy

Effective Date: May 2026

Thank you for shopping with Thaikila.

Please read this Refund Limitation Policy carefully before placing an order through our website.

By placing an order with Thaikila, you acknowledge and agree to this policy together with our:

This policy is intended to clarify:

  • refund limitations,
  • customer responsibilities,
  • non-refundable charges,
  • operational procedures,
  • and limited circumstances under which refunds may be considered.

1. No Refund Policy

Thaikila does not offer refunds as a standard business practice unless otherwise required under applicable consumer protection laws.

All sales are considered final.

Thaikila currently operates under a:

  • no return,
  • no refund,
  • and size exchange only
    framework for eligible products.

Customers acknowledge and agree that:

  • refunds are not guaranteed,
  • refund requests are subject to review and approval,
  • and eligibility for any refund remains strictly limited under this policy.

2. Limited Refund Eligibility

Refund requests may only be considered under limited and exceptional circumstances at Thaikila’s sole discretion.

Refund consideration may include situations such as:

  • confirmed duplicate payment,
  • confirmed failed fulfillment,
  • confirmed stock unavailability,
  • verified operational error,
  • or other exceptional situations approved by Thaikila.

Refunds will not be provided for:

  • change of mind,
  • incorrect size selection,
  • color preference,
  • style preference,
  • dissatisfaction unrelated to verified product defects,
  • customs delays,
  • shipping delays outside our control,
  • unpaid import charges,
  • refused shipments,
  • abandoned shipments,
  • failed customs clearance,
  • or circumstances arising from customer non-compliance with our policies.

Submitting a refund request does not guarantee refund approval.

3. Final Sale & Non-Refundable Purchases

Products marked as:

  • Final Sale,
  • Sale,
  • Discounted,
  • Promotional,
  • Clearance,
  • Markdown,
  • Special Offer,
  • Limited Offer,
  • Archive Sale,
  • or similar sale classifications

are strictly:

  • non-returnable,
  • non-refundable,
  • and non-exchangeable.

Customers are responsible for reviewing:

  • product information,
  • sizing details,
  • product descriptions,
  • and purchase selections carefully before completing checkout.

4. Non-Refundable Charges

The following charges are strictly non-refundable:

  • original shipping fees,
  • customs duties,
  • VAT/GST,
  • import taxes,
  • brokerage fees,
  • advancement fees,
  • customs processing fees,
  • operational surcharges,
  • remote-area surcharges,
  • carrier adjustment fees,
  • storage fees,
  • payment processing fees,
  • currency conversion fees,
  • banking fees,
  • and other import-related charges.

Import-related charges may remain payable even if:

  • an order is cancelled,
  • refused,
  • returned,
  • abandoned,
  • undeliverable,
  • or returned to origin (RTO).

5. Customs, Duties & Import Charges

International orders may be subject to:

  • customs duties,
  • VAT/GST,
  • import taxes,
  • brokerage fees,
  • advancement fees,
  • customs processing charges,
  • local taxes,
  • and operational surcharges imposed by customs authorities or shipping providers.

Unless otherwise stated, international shipments are sent on a:

  • Delivery Duty Unpaid (DDU),
  • or Delivered At Place (DAP)
    basis.

Customers are solely responsible for all applicable import-related charges.

Thaikila does not control or guarantee:

  • customs fees,
  • import taxes,
  • carrier surcharges,
  • or destination-country import regulations.

Customers acknowledge that import-related charges may still apply after shipment dispatch even if:

  • shipments are cancelled,
  • refused,
  • abandoned,
  • or returned.

6. Refused Shipments & Return-to-Origin (RTO)

If a shipment is:

  • refused,
  • abandoned,
  • undeliverable,
  • returned to origin (RTO),
  • delayed due to unpaid import charges,
  • or affected by customer non-response,

refund eligibility may be denied fully or partially at Thaikila’s sole discretion.

Customers remain responsible for:

  • return shipping costs,
  • customs duties,
  • brokerage fees,
  • advancement fees,
  • storage fees,
  • operational surcharges,
  • disposal fees,
  • and carrier-imposed charges associated with refused or failed shipments.

Thaikila shall not be responsible for:

  • customs disposal,
  • shipment abandonment,
  • failed customs clearance,
  • customs penalties,
  • shipment confiscation,
  • or operational losses arising from refused shipments.

7. Fraud Prevention & Chargeback Abuse

Thaikila reserves the right to investigate:

  • suspicious refund requests,
  • fraudulent claims,
  • manipulated evidence,
  • unauthorized transaction claims,
  • chargeback abuse,
  • policy abuse,
  • reseller abuse,
  • or suspicious transaction activity.

Refund requests associated with:

  • suspicious behavior,
  • policy violations,
  • manipulated claims,
  • edited evidence,
  • repeated abuse,
  • or fraudulent activity
    may be denied.

Thaikila reserves the right to:

  • provide supporting evidence to payment processors,
  • dispute fraudulent chargebacks,
  • cooperate with fraud prevention agencies,
  • and report suspected fraud where permitted by applicable law.

8. Approved Refund Processing

If a refund is approved, refunds will generally be processed back to the original payment method used during checkout unless otherwise determined by Thaikila.

Refund processing timelines may vary depending on:

  • payment provider,
  • banking institution,
  • currency conversion,
  • payment verification,
  • and regional financial processing procedures.

Thaikila is not responsible for delays caused by:

  • banks,
  • payment processors,
  • financial institutions,
  • or third-party payment services.

Any applicable:

  • transaction fees,
  • banking fees,
  • processing fees,
  • currency conversion fees,
  • or operational deductions
    may be withheld from approved refunds where permitted by applicable law.

9. Store Credit Discretion

In certain situations, Thaikila may offer:

  • store credit,
  • replacement products,
  • partial resolution,
  • or alternative compensation
    instead of monetary refunds.

Store credit issuance remains at Thaikila’s sole discretion.

10. Delivery Confirmation & Dispute Evidence

A shipment marked as “Delivered” by the shipping carrier to the shipping address provided at checkout may be considered prima facie evidence that the order has been successfully delivered and fulfilled.

Thaikila reserves the right to rely on:

  • carrier tracking records,
  • delivery confirmation,
  • GPS delivery data,
  • customs records,
  • shipping logs,
  • and courier investigation results
    during refund reviews and dispute investigations.

Customers are strongly encouraged to record a complete, continuous, and unedited unboxing video upon delivery for claim and dispute purposes.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Thaikila shall not be liable for:

  • indirect losses,
  • consequential damages,
  • customs-related losses,
  • import-related charges,
  • carrier operational issues,
  • delayed deliveries,
  • shipment interruptions,
  • customs delays,
  • government actions,
  • sanctions,
  • force majeure events,
  • or operational disruptions beyond our reasonable control.

Thaikila’s total liability relating to any approved refund claim shall not exceed the original purchase amount paid for the applicable product order.

12. Final Assessment

Thaikila reserves the right to make the final decision regarding:

  • refund eligibility,
  • operational feasibility,
  • claim assessment,
  • dispute review,
  • customs-related matters,
  • evidence review,
  • and interpretation of this policy.

13. Policy Acceptance

By placing an order through our website, customers acknowledge that they have:

  • read,
  • understood,
  • and agreed to this Refund Limitation Policy,
  • our Terms & Conditions,
  • Shipping Policy,
  • Customs, Duties & Import Tax Policy,
  • No Return & Size Exchange Policy,
  • Dispute & Chargeback Policy,
  • Privacy Policy,
  • and other applicable website policies.

Customers further acknowledge and agree that:

  • refunds are not guaranteed,
  • all sales are generally final,
  • and import-related charges may remain payable after shipment dispatch.

14. Contact Information

For refund-related inquiries, please contact:

Customer Support
For faster assistance, please include your Order ID at the beginning of your email when contacting our customer support team at customercare@thaikila.com.

Website: Thaikila Official Website